Description

In this course, you will learn about the importance of clear customer communication and effective listening. You’ll hear about some guidelines to help you communicate clearly, as well as the importance of non-verbal aspects of communication. You will learn how to provide good service on the telephone and will go through a three-step process for providing quality telephone service. You’ll also learn about telephone etiquette, including taking messages and how to effectively use voicemail. Finally, you’ll learn how to compose effective email messages.